ArtisWeb Digital Agency (“ArtisWeb” or “we” or company) hereby informs you of the terms and conditions that apply when using our website www.artisweb.gr as well as the services provided. By using our website and our services, users or their representatives (“customers” or “you”) accept the terms and conditions stated below.
In the event that a customer or his representative does not agree with the terms and conditions in question, he must not use our website and the services we provide.
The content of our website, including images, graphics, photographs, designs, texts and services provided are our intellectual property. Their use is possible only after the relevant license has been granted by ArtisWeb and they are protected according to the relevant provisions of Greek law, European law and international conventions.
As a result, any copying, distribution, transfer, modification, resale, creation of derivative work or misleading the public about the real provider of the content of our website is prohibited. Any reproduction, republishing, downloading, uploading, communication, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of ArtisWeb.
The names, images, logos and distinctive features representing our company or third parties associated with the company and their products or services are the exclusive trademarks of the company or third parties protected by relevant trademark laws. Their appearance on the website should in no way be understood as a transfer or assignment of a license or right to use them.
The way in which the services are operated, utilized and modified are communicated via email to our customers.
From the availability of the products provided, ArtisWeb does not exercise control over the content of the information added or modified by the customers, their partners or their customers. In addition, it does not guarantee the reliability, accuracy or quality of any information displayed in the product obtained from its services.
In addition, it does not guarantee the commercial or personal creditworthiness of any of its customers, or the fulfillment of any specific promises and offers by third parties, and is not responsible for any damages that may occur to its customers or those dealing with them, including loss of data from ‘ due to delays, non-delivery of goods or interruption of services for any reason, error or omission.
It is pointed out that ArtisWeb, under any circumstances and circumstances and for any reason, has no responsibility for any damage resulting from the use, availability or non-availability of the services it offers.
The company regularly upgrades installed applications used in the products it provides, in order to maintain security levels at the highest possible level and to provide the latest versions thereof.
It is the exclusive obligation of customers, especially in the event of security incidents that endanger the reliability of the infrastructure and the availability of our services, to update the products we have provided to them with particular emphasis on security-related updates, so that are compatible with the servers of our partners and do not put them at risk.
In the event that ArtisWeb has not undertaken the support of the products it has supplied to its customers, it is not responsible for any loss, damage, or moral damage resulting from these upgrades, as well as from the inability or unwillingness to adapt the web pages to the upgraded ones. versions of the various PC applications and programming languages installed on our suppliers’ servers;
Where product support has been undertaken, ArtisWeb takes backup copies of its customer files and databases at regular intervals. The consent of its customers is required for this action. Otherwise, ArtisWeb does not undertake the creation of backup copies, so customers should keep a backup copy of files and databases on their personal computer if they so desire.
In the event that clients request file recovery, ArtisWeb will deliver them within twelve hours from the time of payment. Restoring to a previous backup may corrupt the content of the website or revert it to a previous version.
ArtisWeb is not liable to customers for damages that may arise from the execution or non-execution of their order or from the form of service provision.
In case of prosecutorial intervention or request of the competent Authorities, ArtisWeb will follow the legal procedures for law enforcement and may gain access to data related to the site, files, emails and content. This may result in the disclosure of all information provided to us, including information located on our suppliers’ servers, our customer files and databases.
ArtisWeb is not responsible for damages that may arise from the execution or non-execution of the customer’s order, or from the form of service provision. It also reserves the right to deliver the products and services it offers in cases of force majeure.
ArtisWeb may adapt and offer the services and products of third party suppliers (based on the specifications of each supplier) and is not responsible and liable to its customers, or any third party, for any claims arising from the provision thereof.
The company makes every effort to provide products and services that fully meet your needs and aspirations. The satisfaction of our customers is defined as the response of the provided products and services to the goals set when concluding the cooperation agreement between ArtisWeb and the customers.
The warranty provided only concerns website and online store construction services and not the provision of promotional services.
Customers will not receive any credit for any failure, malfunction or unavailability of products and services caused by or related to:
- Circumstances beyond ArtisWeb’s reasonable control including, without limitation, government activities, war, insurrection, sabotage, armed conflict, blockade, fire, flood, strike or other labor disruption, interruption or delay in transportation, unavailability or interruption or delay third party telecommunications or services, hacker or virus attacks, failure of third party software (including without limitation ecommerce software, payment gateways, chat, statistics or open source scripts) or inability to obtain raw materials, supplies, or energy required to use the appropriate equipment to provide this agreement.
- Planned or emergency maintenance and improvement of the company’s technological equipment.
- Issues with DNS, FTP, POP, IMAP or SMTP client access.
- False reports about non-functioning of the company’s systems.
Customer’s acts or omissions, including, without limitation, code (eg, CGI, Perl, HTML, ASP, etc.), any negligence, willful misconduct, or use of the services in violation of the terms and provisions of the acceptable use policy.
- Delivery or transmission of e-mail or webmail to third parties.
- Outages elsewhere on the internet preventing access to customers. ArtisWeb is not responsible for browsers or DNS which can make it impossible for customers to see the service. It is also not responsible for problems arising due to the quality of internet access from the provider chosen by the customers.
Limitation of Liability – Insurance – Indemnification
ArtisWeb makes great efforts to ensure that its website includes accurate and up-to-date information. However, it is not bound as to the accuracy, timeliness and completeness of the content published and consequently bears no responsibility of any kind. Specifically, it must check its website for the correctness of its functionality and appearance for the two (2) most recent versions of the most popular browsers (such as Google Chrome, Mozilla Firefox, Safari and Internet Explorer). The company is not responsible for any change that occurs in the functionality or content of its website, due to the customer’s use of an older version of the above browsers, or any other browser.
ArtisWeb’s customer agrees to defend against all court, indemnify, hold harmless ArtisWeb from all claims, losses, monetary claims and liabilities and indemnify ArtisWeb against all monetary costs including any attorneys’ fees. It will also indemnify it against any case or claim for damage or injury or any other cause raised by itself, or any third party, against it, or itself in the case of third parties, due to its activities or other acts or the contents and information that moved through the products or services offered by ArtisWeb or due to malfunction of any of our servers of our suppliers.
In addition, the customer expressly declares and undertakes that in the event that any action, claim or other legal claim or administrative procedure is brought against the company and stems from the violation on the part of any kind of third party rights, he is obliged to intervene in the judicial or administrative procedure and to fully compensate ArtisWeb, in case the latter is obliged to pay compensation or any other expenses.
According to a directive of the European Commission, consumers and traders have at their disposal the Online Dispute Resolution – HED (Online Dispute Resolution – ODR) platform for the electronic resolution of their disputes, whether they concern domestic or cross-border transactions. The ADR is directly connected to the competent Alternative Dispute Resolution (ADR) bodies in each country, which undertake the processing of complaints. For Greece, these bodies are a) the Independent Authority “Consumer Advocate” and b) the Ombudsman for Banking and Investment Services.
Website building services
ArtisWeb builds and provides its clients with websites to display or service their activity, without managing them, in the sense that it does not process the data and information displayed through them.
Any orders, contracts or information are governed by the specific terms and conditions set by each customer and are drawn up exclusively between the customer and the website users.
ArtisWeb is not responsible for the content of the websites it builds, therefore it bears no responsibility if the website violates any legislation in relation to intellectual rights, copyright, is a product of copying, is pornographic, racist or pirated content (hacking, pirate softwares , warez sites, serial numbers), involves drug trafficking, attempts to break into a computer, or violates any other law.
In such cases, where ArtisWeb has taken over the hosting of the online store, it has the right, without warning, to immediately deactivate the online store account and access to it via the Internet without any liability for damages that may be caused to the customer or to third parties . Immediately after, the customer informs you in order to proceed with the removal of the material. In case of non-compliance, ArtisWeb has the right to delete the account completely.
The customer acknowledges that in the case of website hosting, he must meet the legal conditions for maintaining and operating his website.
E-shop construction services
ArtisWeb builds and provides its customers online stores, without managing them, in the sense that it does not process the data and information about products and services displayed through the online stores. Any online orders and contracts for the purchase of the displayed products and the provision of services through the individual online stores are governed by the more specific terms and conditions set by each online store and are drawn up exclusively between the users and third-party users of their online store .
ArtisWeb is not responsible for the content of the online stores it builds, therefore it bears no responsibility if the store violates any legislation in relation to intellectual rights, copyright, is a copy product, is pornographic, racist or pirate content (hacking, pirate softwares, warez sites, serial numbers), involves drug trafficking, attempts to break into a computer or is against any other law.
In such cases, where ArtisWeb has taken over the hosting of the online store, it has the right, without warning, to immediately deactivate the online store account and access to it via the Internet without any liability for damages that may be caused to the customer or to third parties . Before applying the above, the customer is informed in order to proceed with the removal of the material. In case of non-compliance, ArtisWeb has the right to delete the account completely.
The customer acknowledges that in the case of hosting an online store, he must meet the legal conditions for maintaining and operating his store.
ArtisWeb provides its customers with services to promote their business, without being responsible for the products or services advertised through it. Any deviation from the promised good is the responsibility of our customers and is regulated solely between them and their customers.
ArtisWeb is not responsible for the content of the promotional services it offers, therefore it bears no responsibility if the customer violates any legislation in relation to intellectual rights, copyright, is a copy product, is pornographic, racist or pirated (hacking, pirate softwares, warez sites, serial numbers), involves drug trafficking, attempts to break into a computer or is against any other law.
In such cases, where ArtisWeb has undertaken the management of promotional actions, it has the right, without warning, to immediately deactivate these actions without any responsibility for damages that may be caused to the customer or to third parties.
The customer acknowledges that in the case of hosting an online store, he must meet the legal requirements for promoting his activity and communicating with their customers.
Details regarding the nature of promotional actions and the relevant conditions for their provision will be described in the relevant agreement between the contracting parties.
Pricing and termination of services and contract
ArtisWeb reserves the right to change prices without prior notice to the customer. It is understood that the customer always pays the price indicated in the relevant price lists for this product or service at the time of ordering. Any costs of payment of the services concerning the customer (bank deposit costs, etc.), are paid by the customer.
ArtisWeb has the right to offer packages or offers that will have more favorable terms or prices than those that existed when the customer originally purchased services or products. These price and terms changes do not affect the existing prices of the parts.
Discount coupons and any offers listed on products on the ArtisWeb website are valid only during their initial purchase or offer period and do not affect the renewal price of any service or product. Promotional coupon discounts do not work in conjunction with any other eligible discounts or promotions.
The agreed price that the customer pays to ArtisWeb for the services it provides will not change after the order. In addition, ArtisWeb reserves the right to change at any time the prices of the services it provides for purchase by future customers.
ArtisWeb for the convenience of its customers offers several ways to pay for the offered goods under the following conditions:
For reasons of identification and transaction security, the customer, if requested by the company, should provide further information, such as his identity card, passport, etc.
If the customer does not provide the requested information or the transaction is not successfully identified by the company, the company has the right not to provide the service as well as not to refund the amount of the charge related to this transaction.
The customer is not allowed to make fictitious, false or fraudulent purchases of services. The customer is fully responsible for charges, fees, taxes and contributions arising from the purchase of services from the company.
The customer agrees to provide the company’s support department with any information requested, in case it is necessary to confirm the transaction.
Payment by credit card or PayPal
The customer has the option of paying for his orders via Visa, Mastercard, credits and any other convenient means supported by the company. The customer accepts that any additional costs or commissions that concern him and that may arise from intermediary payment services are borne by him. The credit card is debited after checking and certifying the data and its validity. The customer is solely responsible for the correct recording of the credit card details.
In case the customer chooses to have his credit card charged automatically by the company every month, he authorizes the company to collect the price of the service at each renewal and before the service becomes due.
Payment by bank deposit
The customer has the option of paying for his orders by payment to a bank (in store, via e-banking or phonebanking) through the DIAS system at the contracted banks. In this case, the customer must pay any bank fees.
Termination of Services and Agreement
This service agreement may be terminated by either party without cause. ArtisWeb is not obliged to refund the agreed amount for the period of time remaining from the day of the interruption to the normal end of the contract in the event that the interruption is requested by the customer or the agreement is terminated by the company in the event of a violation of its terms by the customer .
If the customer declares that he does not wish to continue the services, then ArtisWeb will stop the services provided to the customer and delete from its servers the corresponding records and files of the customer without further notice.
The company reserves the right to refuse, terminate or make available the services it provides to the customer at will, with or without notice, and will not be responsible for effects, positive or negative, that result from the termination of a website by a server or termination of some other service. The restoration of service or files in a web hosting account is not charged unless the actions are repeated often and due to volume, administrative costs are created for the company.
In the event that the customer keeps one or more services unpaid on his account, then the company has the right to suspend, stop or delete the service, the domain name or the hosting accounts, without the obligation to provide backup copies (backup) to the customer.
The company reserves the right to cancel an account, including files and content, for any reason, per at any time. The customer agrees to keep backup copies of all files and databases hosted by the company and agrees that ArtisWeb will have no responsibility for data loss. The customer is responsible for backing up their data.
The customer, if he no longer wishes the services, should notify the company through the offered communication methods.
In the event of non-timely payment or in the event that it is impossible to charge the customer’s credit card due to an unavailable balance or due to the expiry of the validity of the credit card, the services provided by the company are programmed to be interrupted automatically.
The customer receives in the communication email that he has registered with the company notifications about the imminent end of the services before their end date.
The customer acknowledges that access to the services and products provided by ArtisWeb requires the use of usernames and personal secret security codes (passwords), which provide access to them.
The customer accepts that he is solely responsible for managing his passwords and maintaining the confidentiality of his account passwords from third parties. The company is not responsible for the use of the secret code by an unauthorized person.
ArtisWeb customers must be at least 18 years of age.
The customer agrees that the information he fills in the applications he sends to ArtisWeb is true and accurate, while he does not, with his knowledge, violate the rights of third parties. In the case of legal entities, the customer binds the specific legal entity.
The terms contained herein supersede any other agreement or negotiation between the customer and ArtisWeb, whether oral, written or otherwise, including any statements made by any of its representatives.